Orders are arranged directly with us by email, not through this site. These terms form part of our Terms of Service and apply to every order we fill.
Placing an order
Start with the form on our contact section. We will confirm availability, the total including shipping, and how to pay. An order is not accepted until we confirm it in writing, and we may decline any order.
Where we ship
We ship within the United States. If you are outside the United States, contact us before ordering. We cannot ship to every destination, import rules vary, and any duties, taxes, or customs charges are yours to pay.
Dispatch
We dispatch after payment clears. We will tell you when your order ships and give you tracking where the carrier provides it. Shipping times are estimates given by the carrier, and they are not guaranteed by us.
Shipping cost
Shipping is quoted with your order and is not included in catalog prices. The method depends on what you order and where it is going.
Title and risk
Title and risk of loss pass to you when we hand the shipment to the carrier. Once a package is in the carrier’s hands we no longer control it, though we will help you trace or claim for a lost shipment.
Check your order when it arrives
Inspect your order as soon as it arrives. Tell us within 7 days of delivery if anything is damaged, missing, or not what you ordered, and send photographs of the packaging and contents. We cannot help with claims reported later than that.
Returns
All sales are final. We do not accept returns or exchanges.
This is not a convenience for us. Once materials leave our control we cannot verify how they were stored, handled, or whether they were opened, so we cannot put them back into stock or supply them to anyone else. Any material returned to us is destroyed.
Please make sure you are ordering the right material and quantity before you confirm. We are happy to answer questions about identity, quantity, and price before you order.
When we will make it right
If we get it wrong, we fix it. We will replace the item or refund you, at your choice, if:
- we shipped the wrong material or the wrong quantity;
- the order arrived damaged in transit;
- the shipment was lost by the carrier and cannot be traced.
Report it within 7 days of delivery, or within a reasonable time of the expected delivery date if the shipment never arrives.
Cancellations
You can cancel any time before we dispatch. Contact us and we will refund you in full. Once an order has shipped it cannot be cancelled.
Refunds
Refunds go back by the same method you paid, once we have agreed the claim. Your bank or payment provider decides how long it takes to appear.
Questions
Ask through the form on our contact section before you order rather than after. It is much easier to get right the first time.